General Terms and Conditions
This page sets out the terms and conditions that govern use of Spinshark. It explains the relationship between us and our users, and the basic rules that apply when you register, play, deposit, withdraw or otherwise interact with the platform. Please read these terms carefully before creating an account or placing bets. By using our services you accept these terms and any updates we publish from time to time.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or address unless we agree otherwise. You must not share login details, allow unauthorised access, or misrepresent identity information. We may suspend, limit or close accounts where we suspect fraud, chargebacks, bonus abuse, multi-accounting, or other breaches of these terms.
Eligibility requirements
To register you must be at least 18 years old and able to accept these terms under the law of your place of residence. We operate internationally and may restrict access from certain jurisdictions. It is your responsibility to ensure that it is lawful for you to use our services where you live. We may request proof of identity and address during account verification to confirm eligibility.
Acceptable platform use
Use of the platform must be lawful and in line with fair play. You must not attempt to manipulate games, exploit software vulnerabilities, or use automated tools to place bets. Abusive behaviour towards staff or other users, attempts to launder funds, or any activity that undermines platform integrity will result in account action and possible referral to relevant authorities.
General bonus and promotion rules
Promotions, including welcome bonuses and free spins, are subject to specific promotional terms as well as these general terms. Wagering requirements, eligible games, minimum deposits, max bet limits during wagering and validity periods will be set out in the promotion details. We reserve the right to suspend, withdraw or amend promotions if we suspect abuse or error. Please check each promotion's rules before opting in.
Deposits and withdrawals
Payment options, minimum and maximum limits, processing times and any applicable fees are shown in the cashier. We do not normally charge internal transaction fees, but third-party or network charges may apply. Withdrawals are subject to verification checks and may be delayed until KYC checks are complete. Typical verification requests include government ID, proof of address and proof of payment method. We may also apply daily or monthly limits and stage large payouts across multiple transfers for security reasons.
Dispute resolution
If you have a dispute, contact our support team via the help centre or live chat so we can attempt to resolve it. Where we cannot reach an agreement, you may seek independent advice from consumer protection bodies in your jurisdiction. We handle disputes in line with these terms and any applicable law governing our agreement with you.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be notified on the site and, where reasonably practical, by email. Continued use of the platform after publication of updated terms constitutes acceptance of those changes. If you do not accept the amended terms you should close your account and stop using the service.