Player Privacy Policy

This Privacy Policy explains how we at Spinshark collect, use and protect the personal information you provide when you register an account, make transactions or use our site. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage your information.

Types of data we collect

We gather a range of information to operate your account and provide services. This includes personal details you give us, technical information from your device and records of your activity on the site.

Personal data

Personal data covers information you provide when registering or verifying your account, such as name, date of birth, email address, phone number and government ID where verification is required. We also store contact preferences and any messages you send to our support team.

Technical data

Technical data includes IP address, device and browser details, operating system, location data inferred from your connection, and cookie identifiers. This helps us secure accounts, detect fraud and improve site performance on mobile and desktop.

Transactional data

Transactional data covers payments, deposits, withdrawals, game activity and wagering history. For customers using cryptocurrencies we record wallet transaction details needed to process deposits and withdrawals. We retain transaction records for account management and to comply with our internal checks.

Use of information

We use your data to operate and secure your account, process payments, carry out verification checks, respond to enquiries and provide customer support. We also use information to analyse site usage, prevent fraud and for basic reporting and compliance purposes. We do not use personal information for purposes beyond those disclosed without your consent.

Data protection practices

We protect personal data using technical and organisational measures such as encryption in transit, access controls and internal monitoring. Access to your information is limited to authorised staff and third parties that need the data to provide services. We only keep data for as long as necessary for the purposes set out in this policy and in line with applicable law.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure logins, analyse site performance and show relevant content. You can manage cookie settings via your browser. Third-party tools we use for analytics and advertising may set their own cookies; their use is subject to those providers’ policies.

User rights

You have rights in relation to your personal data including the right to access, correct or restrict processing where applicable. You may also object to certain processing activities and, in some cases, request portability of data.

Access, correction and deletion

To request access, correction or deletion of your information please contact our support team. We will respond within a reasonable timeframe and may ask for proof of identity before making changes to protect account security. Some information may be retained where required for legal or compliance reasons.

Information sharing and third parties

We share information with trusted third parties who provide services such as payment processing, identity verification, analytics, customer support and fraud prevention. These parties are bound by contract to protect your data. We will not sell your personal information to third parties.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be notified on the site and, where appropriate, by email. For questions or requests about your data, contact [email protected].